Refund policy

I operate a strict but fair returns policy, so please take a moment to read the information below before placing your order.

As a small independent business, every item is handmade with care, and I simply can't make exceptions to the returns policy on a case-by-case basis. To ensure fairness and consistency for all customers, any return that does not meet the requirements outlined below will unfortunately not be accepted.

If you're unsure about sizing, styles or anything else before ordering, you're always welcome to contact the studio and I'll be happy to help.

Custom Made Items

• Custom-made items are made to order and are non-refundable, non-returnable and cannot be exchanged.

• Please check your sizing carefully before placing your order.

• If you need any help choosing the correct size, you're always welcome to contact the studio before purchasing.

Ready to Wear Items

• Items must be returned in their original condition, unworn and unused, with tags attached and the hygiene strip intact (where applicable).

• Items should be returned in their original packaging.

• For hygiene reasons, please wear underwear when trying on your swimwear.

• Please take care to avoid marks from makeup, deodorant, fake tan or similar products.

• Items returned with any stains, damage or signs of wear will not be accepted and will be returned to you.

• Return postage costs are the responsibility of the customer.

Cancellations

• Once an order has been placed, cancellations cannot be accepted.

Registering Your Return

• Returns must be registered within 7 days of delivery.

• To request a return, please contact the studio with your full name, order number and reason for return.

• If your return is approved, you will receive instructions on how to proceed.

• Returns sent without prior approval will not be accepted and will be returned to you.

Return Timeframes

• UK Returns: Returned items must be delivered back to the Ashlea Baker Swimwear Studio within 14 days of your original delivery date.

• International Returns: Items must be dispatched from your country within 14 days of your original delivery date.

• Returns received or dispatched outside of these timeframes will not be eligible for a refund.

• In these cases, a credit note may be issued, or the item can be returned to you at your expense.

Exchanges

• Exchanges are available for ready-to-wear items only and are intended for size exchanges.

• Custom-made items cannot be exchanged.

• Ready-to-wear items cannot be exchanged for custom-made items. If you would prefer a custom-made version, please return your ready-to-wear item for a refund (provided it meets the returns policy), then place a new order for your custom-made item.

• Please contact the studio within 7 days of delivery with your full name, order number and the size you would like to exchange for.

• Return postage costs are the responsibility of the customer.

Refunds

• You will be notified once your return has been received and inspected.

• If your return is approved, your refund will be issued to your original payment method within 7 business days.

• Please allow additional time for your bank or card provider to process the refund.

Late or Unauthorised Returns

• Returns that are received outside the stated timeframes or sent without prior approval will not be eligible for a refund.

• These may be returned to you at your expense or issued as a credit note at the studio's discretion.

• Where a credit note is issued for an unauthorised return, a £2.50 unauthorised restocking fee will be deducted.

Damages or Issues

• Please inspect your order upon arrival.

• If your item is defective, damaged or you have received the wrong item, please contact the studio as soon as possible so the issue can be resolved.

Non-Returnable Items

• Returns are not accepted on custom-made items, sale items, outlet items or gift cards.

• All purchases of these items are final.