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FAQ
Below are some frequently asked questions and relative answers. If you can't find an answer to your question, or solution to your problem, please tap the button below to contact Ashlea directly.
Ordering
My designs are available in sizes XS-7XL. You can find my full size guide here.
UK: Size range 4-26.
AU: Size range 4-26.
US: Size range 0-22.
EU: Size range 32-51.
If an item is showing as pre-order, this means I am due to make more stock and the item will be handmade and despatched within 5-10 days of you placing your order.
The ordering process is exactly the same as normal and you will receive email notification when your order has been sent, along with tracking information.
On each product page, you will find fit notes for that particular design.
If you need help picking which design will best suit you or assistance selecting the right size, please don't hesitate to get in touch and I'll be happy to help you personally :)
Email subscribers will receive the latest discounts and promotions straight to their inbox. Scroll to the bottom of this page to sign up to my occasional newsletter.
New customers can use promo code NEW-TEN for 10% off their first order at ashleabaker.com. This promo code is only valid against full priced items and excludes sale / outlet items, custom handmade items and gift cards.
I currently ship to every country worldwide, except from Russia and Ukraine at this time.
You can find further shipping information and charges here.
Here on my site, I accept PayPal, Apple Pay, Google Pay, Shop Pay, Mastercard, Maestro, Visa, Amex, Klarna, Discover and Diners Club.
Yes, I currenly offer Klarna as a pay later option - flexible payments, lightning-fast checkout and safe shopping.
Klarna is now available to customers in the UK, Italy, Netherlands and Spain.
Aftercare
You will find individual care instructions on the silicone or pressed label on your garment.
Tap here to find further care information.
Unfortunately, I am unable to accept order cancellations. Please make sure you are totally happy with the contents of your basket before checking out.
At present I don't offer exchanges due to sudden changes in stock levels. The best and quickest way to change your item is to return your unwanted item and place a new order.
I offer a fair and strict returns policy for any unwanted and unused items of 28 days.
General
Sustainability and slow fashion are of huge personal interest to me and I will always ensure that my brand reflects this.
I have complete control of the manufacturing process as every garment is handmade by myself here in my UK based sewing studio.
Where possible I use eco-friendly fabrics and all fabric cut-offs and materials are either repurposed or recycled after use. Paper usage is kept to a minimum and recycled where required.
My packaging is majority paper /card which can be recycled and and contains zero single use plastic.
Absolutely :) I'm a one woman band and I sketch, design and hand-sew every single item myself. I regularly post behind the scenes and 'how its made' videos on my Instagram page @ashlea_baker_.
Please complete the enquiry form on my contact page.